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The RMA number will be valid for 14 days after the date of issue. If customer fails to return item within 14 days, Magma Technical Support will close outstanding RMA number. A new RMA number has to be issued if the customer still wants to return unit.
Customer is responsible for packaging the product, including its components and other accessories, its original manual or other printed material, all in a well-padded sturdy box, with adequate protection for shipment. Magma cannot be responsible for any physical damages to the product due to poor packaging.
Buyer / End Customer accepts responsibility for all freight charges, excise, customs or other taxes for the return of goods / commodities to Magma's facility.
The RMA number must appear on the outside of the shipping container/box or on a shipping label to be accepted by Magma, Inc. Packages or boxes without RMA# appearing on the outside will not be accepted and will be returned.
To request a Return Material Authorization (RMA) number:
ATTENTION: RMA DEPT
9918 Via Pasar
San Diego, CA 92126