Return Policy

All items, components, parts or equipments returned to Magma must have a valid Return Material Authorization (RMA) number issued and assigned exclusively by Magma Technical Support.

The RMA number will be valid for 14 days after the date of issue. If customer fails to return item within 14 days, Magma Technical Support will close outstanding RMA number. A new RMA number has to be issued if the customer still wants to return unit.

Customer is responsible for packaging the product, including its components and other accessories, its original manual or other printed material, all in a well-padded sturdy box, with adequate protection for shipment. Magma cannot be responsible for any physical damages to the product due to poor packaging.

Buyer / End Customer accepts responsibility for all freight charges, excise, customs or other taxes for the return of goods / commodities to Magma's facility.

Magma will pay return freight charges back to the Buyer's / Customer's location on all Warranty Repaired and Replaced equipments via ground services.

The RMA number must appear on the outside of the shipping container/box or on a shipping label to be accepted by Magma, Inc. Packages or boxes without RMA# appearing on the outside will not be accepted and will be returned.

To request a Return Material Authorization (RMA) number:

1. Place call to 858-530-2511 to receive RMA number "OR"
2. Complete our online Returns Form to receive RMA number
3. Always provide the correct and exact serial number of the item, reason for return, your contact information, current shipping address and other necessary related information
4. Return material to:

Magma
ATTENTION: RMA DEPT
RMA# ________
9918 Via Pasar
San Diego, CA 92126
Phone: 858-530-2511